Community Rules

Violations of Terms of Use can include,

For example: the failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file.

Discrimination

Razor delivery has a zero tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have engaged in discriminatory behavior in any way, including having discriminated against another user based on their race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law.

Fraud and Misuse

Fraudulent activities and misuse of Razor delivery undermine the trust upon which Razor delivery is built. We reserve the right to deactivate any account(s) associated with such activities, which include:

• Abusing promotions or refunds

• Engaging in collusion between users

• Disputing charges for fraudulent or illegitimate reasons

• Creating duplicate accounts

It is important to note that engaging in these activities not only results in losing access to Razor delivery but can also lead to legal consequences. You may become a defendant in a civil lawsuit and may even face criminal charges.

Furthermore, please be aware that Razor delivery, along with its parent company, successors, and assigns, reserves all legal rights and remedies available to address such misconduct.

To maintain the integrity of our platform and foster a trustworthy environment for all users, we strongly condemn any form of fraudulent behavior or misuse of Razor delivery.

Why restaurant partners can lose access to Razor delivery If you are a restaurant partnering with Razor delivery, temporarily or permanently losing access to the app can be disruptive to your business. That’s why we believe it is important to have clear policies that explain the circumstances in which you may be denied access to Razor delivery.

In addition to the termination events included in the contractual agreements, businesses can lose access to Razor delivery if they violate these Community Guidelines.

Ensuring a respectful, safe environment for NG-delivery partners & Razor delivery riders

The way you behave while using Razor delivery can have a big impact on the experience of users. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently towards other people when using Razor delivery — just as you would with any customer.

Here are some reasons you could lose access to Razor delivery:

Physical contact with delivery partners you shouldn’t touch those you’re interacting with. And you should never hit or otherwise hurt a delivery partner.

• Damaging Razor delivery riders property

  For example: damaging a bicycle or other form of transportation, breaking or vandalizing a phone.

• Use of inappropriate and abusive language or gestures

  For example: asking overly personal questions, using verbal or physical threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.

• Unwanted or uninitiated contact with consumer or delivery partner

  For example: contacting a consumer to ask them to cancel the order and offer delivery directly outside the Razor delivery app; or any unwanted contact after the delivery has been completed.

• Breaking the law while using Razor delivery

  For example: Razor delivery riders break local traffic laws such as speed limits; or use Razor delivery to commit a crime.

• Failure to provide a safe environment for pick-ups

  For example: the occurrence of violent incidents on the restaurant premises that might endanger Razor delivery riders safety.

If we become aware of these kinds of problematic behavior, we will contact you so we can look into them. Depending on the nature of the concern, we may put a hold on your account during our inquiry. If the issues raised are serious or a repeat offense, or you refuse to cooperate, you may lose access to Razor delivery.

Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using Razor delivery can result in the immediate loss of your account. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Law Enforcement Guidelines.

In addition to losing the ability to conduct business through Razor delivery, engaging in bad behavior can have severe consequences for a business. This includes the potential for the business to become a defendant in a civil lawsuit and the possibility of criminal charges being filed against the owners, managers, or perpetrators of criminal acts.

Furthermore, it is important to note that Razor delivery, along with its parent company, successors, and assigns, reserves all of its legal rights and remedies to address any misconduct or violations.

Maintaining a high standard of behavior and adhering to legal and ethical guidelines is crucial for businesses utilizing the Razor delivery platform. Any misconduct or fraudulent activity will not be tolerated and will be met with appropriate legal actions and consequences