Terms and Conditions

3. Eligibility to use

1. You may use the Services only if You are eighteen (18) years or older, are capable of forming a binding contract to access and use the Services and/or register an account with Razor delivery and are not barred from using the Services under applicable law. By accessing or using the Platform and/or Services, Registered Users and Customers represent and warrant that they are 18 or older and have the legal capacity and authority to enter into a contract. If a corporate entity is accessing or using the Platform and/or Services, the person registering for an account with Razor delivery to use the Services for and on behalf of a corporate entity represents and warrants that he has the requisite power and authority to bind such corporate entity to the Terms.

2. For transparency and fraud prevention purposes, and to the extent permitted by law, we reserve the right, but have no obligation, to (i) ask Registered Users to provide a form of government identification or other information or undertake additional checks designed to help verify the identity or background of Registered Users, and (ii) screen Registered Users against third party databases or other sources.

4. Account Registration

1. If You want to use any/all the features of the Services from Razor delivery and/or purchase products from Third Party Vendors and Service Providers listed on the Platform, you will have to register on the Platform and create an account (“Account”) by providing certain details about yourself, including name, address, contact details and such other details as may be required. You shall ensure and confirm that the information provided by you is complete, accurate and up-to-date. If there are any changes you shall promptly update such information on the Platform via your Account. You will be responsible for maintaining the confidentiality of your Account and its information, and are fully responsible for all activities that occur therein. We may suspend or terminate your Account if You don’t provide accurate information (or do not update the information to keep it accurate, complete and up-to-date). Razor delivery will not be liable for any loss or damage arising from your failure to comply with this provision and you may be held liable for any losses incurred by Razor delivery and/or its Third Party Vendors and Service Providers as a consequence. In any event, we reserve the right, in our sole discretion, to approve or refuse registration of an Account by any person.

2. You hereby authorize Razor delivery to collect, store, retain, process and use personal data, including your contact information provided to the Company in accordance with our Privacy Policy. You hereby permit the Company to contact you through phone/SMS/whatsapp/e-mail, provided all such communication shall be undertaken solely in relation to the Service and your personal data,including contact information shall be kept confidential in accordance with the Privacy Policy. Razor delivery may use your email to communicate with you regarding services, billing, and advertising. You understand that email communication has the risk of third-party interception and maybe transmitted to unintended parties. You expressly agree to hold Razor delivery harmless for any damages associated with the security breach of your email or erroneous transmission.

3. By creating an account, you agree to receive certain communications in connection with Razor delivery Platform or Services. For example, you might receive comments from other Customers , or other Customers may follow the activity to do on your account. You can opt-out or manage your preferences regarding non-essential communications through account settings.

4. In creating an account and/or claiming your business' listing (Pharmacy and/or Restaurant), you represent to us that all information provided to us in such a process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. If you are creating an account or claiming a business listing, then you represent to us that you are the owner or authorized agent of such business. You shall not impersonate someone else, or create or use an account for anyone other than yourself, provide an email address other that is other your own, refrain from creating multiple accounts or business listings except as otherwise authorized by us, or provide or use false or falsify information, falsify information to obtain access to a business' listing on the Services that you are not legally entitled to claim.

5. In order to connect you to Merchant(s), we provide value added telephony services through our phone lines, which are displayed on the specific Merchant(s) listing page on the Razor delivery Platform, which connect customers directly to Merchants' phone lines. We record all information regarding this call including the voice recording of the conversation between you, and the Merchants’ (for internal billing tracking purposes and customer service improvement at the Merchant(s) end). If you do not wish that your information be recorded in such a manner, please do not use the telephone services provided by Razor delivery. You explicitly agree and permit Razor delivery to record all this information when you avail the telephony services through the Razor delivery provided phone lines on the Razor delivery Platform.

Restrictions on use

1. Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including review) or engage in any activity that, in our sole discretion:

a. Is in violation of our guidelines and policies;

b. Constitutes harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libelous, hateful or otherwise objectionable, invasive of another's privacy, relating or encouraging money laundering or gambling;

c. Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing.

d. Deemed to contain material that violates the standards of good taste or the standards of the Services;

e. Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;

f. Accuses others of illegal activity, or describes physical confrontations;

g. Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our guidelines and policies for more details about health code violations.

g. Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our guidelines and policies for more details about health code violations.

h. Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law or sale of illegal substances or sale of firearms etc..,);

i. Attempts to impersonate another person or entity;

j. Disguises or attempts to disguise the origin of Your Content, including but not limited to by: (i) submitting Your Content under a false name or false pretenses; or (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;

k. Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;

l. Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;

m. Asserts or implies that Your Content is in any way sponsored or endorsed by us;

n. Contains material that is not in english or, in the case of products or services provided in foreign languages, the language relevant to such products or services;

o. Falsely states, misrepresents, or conceals your affiliation with another person or entity;

p. Accesses or uses the account of another Customer without permission;

q. Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;

r. Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;

s. "Hacks" or accesses without permission our proprietary or confidential records, records of another Customer, or those of anyone else;

t. Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);

u. Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services;

v. Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services;

w. Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;

x. Collects, accesses, or stores personal information about other Customers of the Services;

y. Is posted by a bot;

z. Harms minors in any way;

aa. Threatens the unity, integrity, defense, security or sovereignty of USA or of the country of use, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation;

bb. Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers or otherwise commercialize any rights to the Services or Our Content; or

cc. Attempts to do any of the foregoing

dd. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;

2. You acknowledge thatRazor delivery has no obligation to monitor your – or anyone else's – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.

3. You hereby agree and assureRazor delivery that the Razor delivery Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central, Federal State or local government or international law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of Razor delivery in any form or manner whatsoever.

4. Any Content uploaded by you, shall be subject to relevant laws of USA and of the country of use and may be disabled, or and may be subject to investigation under applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of theRazor delivery Platform,Razor delivery shall have the right to immediately block your access and usage of the Razor delivery Platform and Razor delivery shall have the right to remove any non-compliant content and or comment forthwith, uploaded by you and shall further have the right to take appropriate recourse to such remedies as would be available to it under various statutes.

5. Your License to Razor delivery Content

We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in these Terms.

a. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use.

b. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of Razor delivery Content in whole or in part except as expressly authorized by us.

c. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, Razor delivery Content or our IP Rights.

d. Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.

Our Service

• Razor delivery provides an online service(s) platform for the purpose of listing their menu items or the Products and managing their own delivery operations with their own drivers.(as defined below) on the Razor delivery Platform.

• Razor delivery by virtue of contractual arrangements on a principal-to-principal basis with Merchants for the purpose of listing their menu items or the Products (as defined below) on the Razor delivery Platform.

• Merchants and Third party vendors and service providers are responsible for their listings, products or services offered or supplied to Customers, and Razor delivery is not be responsible for and does not provide any warranty or guarantee whatsoever with respect to (i) the quality, safety, suitability, or legality of any product or service of the Merchant, (ii) the truth or accuracy of any product or service descriptions of the Merchant, or (iii) the performance or conduct of Merchants, their employees, their delivery partners and any authorized and affiliated partner of the Merchant. Razor delivery shall only be responsible to ensure that Customers and Merchants deal with each other in accordance with and within the parameters of the Terms.

• You may be charged a delivery fee for delivery of your Order by the Delivery Partner or the Restaurant partner or the Pharmacy store, as the Delivery Partner or the Restaurant Partner or the pharmacy Store may determine (“Delivery Charges"). You agree that Razor delivery is authorized to collect, on behalf of the Restaurant Partner , pharmacy partner or the Delivery Partner or the pharmacy Store, the Delivery Charges for the delivery service provided by the Restaurant Partner or the pharmacy Store or the Delivery Partner, as the case may be. The Delivery Charges may vary from Order to Order, which may be determined on multiple factors which shall include but not be limited to Restaurant partner / Pharmacy store, Order value, distance, time of the day. Razor delivery will inform you of the Delivery Charges that may apply to you, provided you will be responsible for Delivery Charges incurred for your Order regardless of your awareness of such Delivery Charges.

• In addition to the Delivery Charges, you may also be charged an amount towards Delivery surge for delivery of your Order facilitated by the Delivery Partner or the Restaurant Partner or the Pharmacy Store, which is determined on the basis of various factors including but not limited to distance covered, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time (“Delivery Surge"). You agree that Razor delivery is authorized to collect, on behalf of the Restaurant Partner or the Delivery Partner or the Pharmacy Store, the Delivery Surge for the delivery service provided by the Restaurant Partner or the Store or the Delivery Partner, as the case may be. The Delivery Surge may vary from Order to Order, which may be determined on multiple factors which shall include but not be limited to Restaurant Partner / Pharmacy Store, Order value, distance, demand during peak hours. Razor delivery will use reasonable efforts to inform you of the Delivery Surge that may apply to you, provided you will be responsible for the Delivery Surge incurred for your Order regardless of your awareness of such Delivery Surge.

• You acknowledge and agree that while Razor delivery may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, Razor delivery may set such fixed upper limits at any time, at Razor delivery's description for operational efficiency.

• Razor delivery may from time to time introduce referral and/or incentive based programs for its Customers (Program). These Program(s) may be governed by their respective terms and conditions. By participating in the Program, Customers are bound by the Program terms and conditions as well as the Razor delivery Platform terms. Further, Razor delivery reserves the right to terminate / suspend the Customer's account and/or credits / points earned and/or participation of the Customer in the Program if Razor delivery comes to a decision in its sole discretion that the Customer has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or Razor delivery Platform terms or has engaged in activities which are fraudulent / unlawful in nature,such Customer's account shall be summarily canceled. Furthermore, Razor delivery reserves the right to modify, cancel and discontinue its Program without notice to the Customer.

• Razor delivery shall not and is not required to mediate or resolve any dispute or disagreement between Customers and Merchants. All products and services on the Platform may be subject to additional terms and conditions imposed by the Third Party Vendors and Service Providers, which Customers are presumed to have read and accepted at the time of placing the Order or before engaging the relevant Merchants and Third Party Vendors and Service Providers.

• Razor delivery reserves the right to modify, suspend, or terminate the Razor Delivery services at any time without prior notice. We shall not be liable for any losses or damages resulting from such modifications, suspensions, or terminations.

General Obligations and Restrictions

1. For the Customers in USA, it is hereby clarified by Razor delivery that the liability of any violation of the applicable rules and regulations made thereunder shall solely rest with the sellers/brand owners, vendors, Restaurant partner(s)/Pharmacy store(s), importers or manufacturers of the food products, products or any pre packed goods accordingly. All pre-packed goods shall mean the food,medicines,pharmaceutical products and beverages o other items which is placed in a package of any nature, in such a manner that the contents cannot be changed without tampering it and which is ready for sale to the customer or as may be defined under the Food Safety and Standards Act, 2006 from time to time.

2. Merchants shall solely be responsible for providing and maintaining at your own risk, option and expense, appropriate software and hardware capabilities (consistent with any technical, quality or other requirements described in the Service), including but not limited to, a computer or mobile device with a video camera and Internet access to enable the use of and to transact on the Platform. The Merchants are solely responsible for any fees, including Internet connection or mobile fees, that you incur when accessing the Service. The Merchants also have a duty to provide truthful, accurate and complete information in any forms or other communications you submit to or through the Service. Razor delivery reserve the right to change the access configuration, including any software, hardware or other requirements of the Service at any time without prior notice

3. Subject to full compliance with the Terms, Razor delivery grants you a non-exclusive, limited privilege to access and use the Platform or Services (including purchasing products and availing services). You agree to use the Platform for legitimate purposes, in accordance with the Terms and any applicable law, regulation or generally accepted practices or guidelines regarding the use of the Platform and/or Services, including your online conduct.

4. In using the Platform and/or Services, you agree to not engage in activities that may adversely affect the use of the Platform by the Razor delivery and/or other Users. Further, you agree not to host, display, upload, modify, publish, send, share or update any information (i) which does not belong to you or you do not have the right to host, display, upload, modify, publish, send, share or update, (ii) that is offensive, obscene, disparaging, defamatory, abusive, harassing, threatening, harms minors in any way, infringes the intellectual property rights or otherwise violative of any law, the legal rights of others or is otherwise unlawful or objectionable in any manner, (iii) deceives or misleads the addressee regarding origin of such message, (iv) impersonates anyone, (v) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource, or (vi) threatens the unity, integrity, defense, security or sovereignty of USA, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offense or prevents investigation of any offense or is insulting any other nation. You shall not reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.

5. To the extent where the Platform allows you to post, upload, transmit or make available any Merchant’s Content, you shall be responsible for such Merchants’s Content and agree that (i) you will ensure that such Merchant’s content is not offensive and is in accordance with applicable laws, (ii) although all intellectual property rights subsisting in any Merchant Content will be owned by the Merchant or your licensors, you hereby grant Razor delivery and its subsidiaries and affiliates a non-exclusive, perpetual, royalty-free, worldwide, transferrable and sub-licensable right to use, reproduce both electronically and otherwise, display, distribute, modify, adapt, publish, translate, and create derivative works from any and all such Merchant’s content (excluding personally identifiable information) including for the purposes of advertising and marketing the Platform or Services, and (iii) we are under no obligation to store, retain, publish or make available any Merchant content uploaded by you and that you shall be responsible for creating backups of any such Merchant’s content if necessary.

6. You acknowledge that a false claim by you may expose Razor delivery or third parties to damages, liabilities and other losses for which you may be held liable and accountable and open to legal recourse. Therefore, you agree to defend, indemnify and hold Razor delivery harmless. In defense of Razor delivery, you agree that Razor delivery will have a right to select a legal counsel of its choice and you shall be responsible for all such legal fees and costs.

7. We cannot guarantee the identity of any other Merchant with whom you may interact with in the course of using the Merchant’s listing on the Platform. We also cannot guarantee the authenticity and accuracy of any Merchant’s consent which other Users or Third Party Vendors and Service Providers may provide. All Merchant’s Content accessed by you using the Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.

8. Under no circumstances shall Razor delivery be liable in any way for any Content displayed on the Platform, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any content posted, emailed, accessed, transmitted, or otherwise made available via the Platform.

Report IP Infringement

Razor delivery shall not be liable for any infringement of copyright arising out of materials posted on or transmitted through the Razor delivery Platform, or items advertised on the Razor delivery Platform, by end users or any other third parties. We respect the intellectual property rights of others and require those that use the Services to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Services that infringes upon the copyright rights of others. We also may, in our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any Customers of the Services repeatedly infringe on others' copyrights, we may in our sole discretion terminate those individuals' rights to use the Services If you believe that your copyright has been or is being infringed upon by material found in the Services, you are required to follow the below procedure to file a notification:

1. Identify in writing the copyrighted material that you claim has been infringed upon;Identify in writing the material on the Services that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the user name of the alleged infringer and the business listing it is posted under);

2. Include the following statement: "I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law";

3. Include the following statement: "I swear under penalty of perjury that the information in my notice is accurate and I am the copyright owner or I am authorized to act on the copyright owner's behalf";

4. Provide your contact information including your address, telephone number, and e-mail address (if available);

5. Provide your physical or electronic signature;

6. Send us a written communication to support@razordelivery.com

7. You may be subject to liability if you knowingly make any misrepresentations on a take-down notice.